If you encounter any sort of problems with Coinbase account, such as login troubles, inaccurate account balances, glitches that make you unable to perform an action, etc. then you are going to need to get in touch with Coinbase support. But how do you do this? In this short post I will be going over how to contact Coinbase best way possible.
I remember back in the day when contacting Coinbase was a grueling task that was sure to leave anyone frustrated. There support was anything but timely and if you did have a problem you could expected to be resolved within the next month or so. Luckily today, as Coinbase has grown and evolved, there support has become much better. You no longer get the feeling of wanting to stab someone after trying to contact the support team.
Ways To Get In Contact With Coinbase
There are two ways that you can get in contact with the Coinbase support team, which include calling them at their phone number or submitting a support ticket through the website.
I called the Coinbase phone number the other day just to test out how good their phone support actually is. I wasn’t really expecting much, but was pleasantly surprised.
From what I read while doing research online I was expecting the wait time to be around 15 minutes or so but ended up getting through to a real live person in less and a minute.
The call went very well, other than the noisy background. I wanted to test out the support team’s knowledge so I was asking questions about the Coinbase vault that I already knew the answer to. The responses I got to my question I would rate within A+. The guy I talked to knew what he was talking about and at one point, when he didn’t, he double checked with other support team members before getting back to me.
I also tried testing the patience of this support team member by placing him on hold for a couple minutes. I told him to hold on because I had to do something real quick and just wanted to see how he would react, because it is important I think that a support team is able to deal with small annoyances like this. When I got back to talking with him everything was fine. He was more than happy to wait on me.
You can also submit a support ticket through the Coinbase website. This would be better if you had a question that did not need an immediate answer. You can submit a ticket at support.coinbase.com
When you first get to the support page there will be a chat box where you can type your question or concern in and their bot will display all the relevant information on that topic. If you do not find what you are looking for you can then submit your own ticket where you can select from multiple categories and explain everything about the problem you are experiencing.
I know that on the support page it says “chat with us” but this is not a chat what you may think. He bought will give you automated responses right away, but when you actually submit a support ticket is not like there is someone there that is going to reply to you instantly. This ticket will go to the support team and depending on what you are asking it can take a while to be answered.
One of my complaints about this support ticket service is that you are not able to upload screenshots that you can use to help explain yourself.
Which Support Option Should You Use?
It all depends on what you are going to ask or look for answers to.
If you just have a real quick question and are in need of an immediate response then the phone support is definitely what you should be using. So maybe you have a question about a feature on Coinbase, maybe you are worried that a transaction hasn’t went through yet and are wondering how long it will take, etc.
But if you have a question that is going to require a lot of information and looking into on Coinbase’s behalf or if you just have a question that you are in no rush to get answered then the support ticket option might be the better of the two. So for example, if you were overcharged by Coinbase and are going to argue your case you will need to provide dates, numbers, transactions, etc. There is going to be a lot of information that Coinbase is going to have to look at and need on file when trying to resolve the matter. For this reason I think that submitting a written ticket would be better and talking with someone and the information going in one ear and out the other.
But the choice is yours, both supports work well and you can use either for any problem really.
Coinbase has come a long way. Support used to be one of the main areas they were lacking in. Complaints about lack of support were common to see in forums and all over the Internet. But Coinbase listened to the complaints of their customers and they now have one of the best support teams out of any cryptocurrency exchange.
There is no doubt that when it comes to cryptocurrency exchanges the lack of support is a major problem and often leads to lack of trust. No one wants to be locked out of their account for a prolonged period of time just because of some stupid issue that support could have resolved in a matter of minutes. Hopefully other crypto exchanges will follow in Coinbase’s footsteps.
I know I didn’t cover everything in this short post so if you have any questions or comments please leave them below and I will get back to you soon 🙂
Also, if you’re interested in learning more about Coinbase you can read my full review here.